Refund & Cancellation

• Relackout is a digital software product, and license keys/activations are typically delivered instantly.
• Your refund rights are subject to consumer protection laws and specific rules applicable to online digital services in your country (Turkey).
• We aim to be transparent and to act reasonably in favor of users where appropriate.

• We may offer a free trial or demo so that you can evaluate the product before purchase (if available).
• No charges are made during the trial period.

• If a digital license has not yet been activated or has not been substantially used, you may be entitled to a refund within a certain time frame under applicable law. Because Relackout is digital content delivered immediately, your right of withdrawal ends once the license is activated on a device; before activation, refund requests are accepted within 14 days of purchase.
• If the license has been actively used and the product operates as described in the documentation, refund requests are generally not accepted; however, exceptional cases (severe technical incompatibility, unresolved critical issues, etc.) may be evaluated by our support team.
• If the purchase was made through a third-party store or platform, the refund process may be subject to that store’s policies.

• For auto-renewing subscriptions, if you cancel before the renewal date, you will not be charged for the next term.
• After renewal, and subject to mandatory Turkish law, partial refunds are typically not offered for the remainder of the billing period; however, exceptional cases may be reviewed by our support team.
• Lifetime licenses do not renew and are not charged again. When a yearly or monthly license is upgraded to a lifetime license, a credit for the unused remaining period, calculated pro rata from the amount actually paid for that license, is deducted from the lifetime price at checkout; licenses that were not paid for (for example trials or licenses issued free of charge) receive no credit. The credit is applied in the currency of the original payment. This credit is one-way and is never refunded in cash. Upgrades are available only for active, dated licenses that have not already been upgraded. For upgrades, the existing device activation is transferred to the new license at purchase, so the right of withdrawal ends at purchase.

Relackout is designed for supported operating systems and architectures. Minimum requirements and supported platforms are documented.

If the application does not operate as reasonably described:

• We will first attempt to resolve the issue through support and troubleshooting.
• If the issue cannot be resolved within a reasonable time and it substantially prevents you from using the product, a refund or license extension may be considered.

To request a refund or cancellation:

1. Open a request via the customer portal or support channel.
2. Include:
   • The email address of your account
   • Your license or order number
   • The reason for your request (technical issue, wrong plan, etc.)
3. Our support team will review your request as soon as possible and respond within timeframes required by applicable law.

We may ask for additional information or log files if necessary.

• Refunds are, where possible, issued to the original payment method.
• We are not responsible for delays caused by banks or payment providers.
• Exchange rates, bank fees, and third-party charges may affect the final refund amount.

• This policy is for general information only; consumer protection laws in Turkey may provide additional rights or impose mandatory rules.
• Any provision that conflicts with mandatory local law will be considered invalid only to the extent of that conflict; the remaining provisions will continue to apply.

For questions regarding this Refund and Cancellation Policy:

• Email: [email protected]
• Postal address: Remana, Cevizli Mah. Enderun Sok. No:12 İç Kapı No: 18 Kartal/İstanbul, Türkiye

You may also reach us via our Contact page.