Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Relackout desktop application and related services (“Services”). It is designed to comply with the EU General Data Protection Regulation (“GDPR”) and the Turkish Personal Data Protection Law (“KVKK”).

“We”, “Company” or “Relackout” refers to Remana. “You” or “User” refers to the natural person using the Services.

When you use the Services, we may process the following categories of personal data:

1. Account and Contact Data
   • First and last name
   • Email address
   • Account identifier (user ID)
   • Preferred language
2. License and Subscription Data
   • License ID
   • License type and plan information
   • License validity and expiry dates
   • Active device / activation information
3. Device and Application Data
   • Operating system type (e.g. Windows, macOS)
   • Hardware architecture (e.g. Intel, Apple Silicon)
   • Application version
   • Stable device identifier (hashed ID; physical serial numbers are not stored)
4. Usage and Diagnostics Data
   • Login/logout timestamps
   • License validation logs
   • Error and debug logs (kept as anonymous or as minimal as reasonably possible)
5. Communication and Support Records
   • Information you provide in support tickets
   • Email and other communication records

Your personal data may be processed for the following purposes:

• Creating, managing, and authenticating your account
• Verifying and managing your license and subscription
• Delivering product updates, announcements, and maintenance notices
• Ensuring security and performance of the Services
• Detecting and fixing errors, and improving the product
• Handling billing and payment processes (where applicable)
• Complying with legal obligations
• Handling and responding to your requests and complaints

We process your personal data on the following legal bases:

• Performance of a contract: To enable you to use the app as a licensed user, and to manage licenses and your account.
• Legal obligation: To comply with tax, accounting, and other regulatory requirements, and to respond to lawful requests from authorities.
• Legitimate interests: To maintain security, prevent misuse, and improve performance and user experience.
• Consent: For certain optional processing such as marketing communications or advanced analytics/telemetry (if used; collected and managed separately).

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

We retain your personal data according to the following principles:

• Account and license data: As long as your account is active and for additional periods required by applicable statutes of limitation.
• Billing data (if applicable): For periods required by tax and accounting laws.
• Log and diagnostics data: For reasonable periods consistent with security and troubleshooting needs, then anonymized or deleted.
• Support records: For reasonable periods after the ticket is resolved and/or for the periods required by law.

Once the relevant retention periods have expired, the data will be deleted, anonymized, or otherwise securely disposed of in compliance with GDPR and KVKK.

We may share your personal data with:

• Service providers (cloud hosting, email, error tracking, payment processors, etc.)
• Public authorities, only when required by law or in response to lawful requests
• Group companies or business partners, solely for the limited purpose they are involved in

Where data is shared, we ensure appropriate contractual and organizational safeguards are in place.

Your data may be transferred to countries where our servers or service providers are located. In such cases, we:

• Transfer data to countries with an adequacy decision under GDPR, or
• Use Standard Contractual Clauses or equivalent safeguards, and
• Follow the rules required by KVKK for cross-border transfers.

You may contact us for more information on international transfers and safeguards.

Under GDPR and KVKK, you may have the following rights:

• Right to be informed whether your data is processed
• Right to access your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure (“right to be forgotten”) where applicable
• Right to restriction of processing where applicable
• Right to be informed about third-party recipients
• Right to object to certain processing activities
• Right to data portability (GDPR)
• Right not to be subject to a decision based solely on automated processing, including profiling
• Right to claim compensation for damages (where applicable)

To exercise your rights, please contact us using the details in the Contact section or via our Contact page.

On Relackout.com and within our customer portal, cookies may be used to remember your preferences, keep you logged in, and measure performance. You can manage your cookie preferences via your browser settings.

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted transmission (HTTPS/TLS)
• Access control and authorization
• Encryption and secure storage
• Security logging and anomaly detection

However, no system is completely secure. If you suspect unauthorized access or any security incident, please contact us immediately.

For questions about this Privacy Policy or your personal data:

• Email: [email protected]
• Postal address: Remana, Cevizli Mah. Enderun Sok. No:12 İç Kapı No: 18 Kartal/İstanbul, Türkiye

We may update this Privacy Policy from time to time. We will notify you of any material changes via in-app notifications or email where appropriate.